Refund policy

EU & UK Right of Withdrawal

If you are located in the European Union or United Kingdom, you have the right to cancel or return your order within 14 days of receiving the last item, without giving any reason.

How to exercise your right: To submit a return or cancellation request, sign in to your account at https://account.happenstancebookshop.com or contact us at tjgreenauthor@tjgreenauthor.com with the subject line "Returns".

Exceptions — the 14-day right of withdrawal does not apply to:

  • Print-on-demand books, as these are produced to order and fulfilment begins immediately
  • Digital products (eBooks and audiobooks) where downloading has begun, provided you consented to immediate delivery and acknowledged you would lose your withdrawal right at the point of purchase

Return shipping: If you exercise your right of withdrawal, return shipping costs are [your responsibility / covered by us — choose one].

Refunds: We will process your refund within 14 days of receiving the returned goods. Refunds will be issued to your original payment method.

General Returns Policy:

Digital Products (eBooks & Audiobooks)

  • Digital products are non-refundable once downloaded.
  • An exchange for a paperback or hardback may be offered at our discretion, provided the digital product has not been downloaded.
  • Audiobooks include a sample preview. Please listen before purchasing.

Duplicate Purchases

  • Refunds are only issued for duplicate items purchased within 48 hours of the original order.
  • Only the duplicate item will be refunded.

Physical Books & Merchandise

  • We do not accept returns or refunds for change of mind. Exception: EU and UK customers may exercise their right of withdrawal as described above.
  • This includes items ordered in error or no longer wanted.

Clothing & Apparel

  • Refunds or returns are not provided for items that do not fit.
  • Sizing information is provided on product pages to help ensure correct selection.

Faulty or Damaged Items

  • Refunds or replacements are available for faulty or damaged items only.
  • You must contact us within 7 days of delivery (as shown by tracking).
  • Photographic evidence of the fault or damage is required.
  • Where possible, faulty items will be replaced free of charge.

How to Contact Us

For refund or fault enquiries, please email:
tjgreenauthor@tjgreenauthor.com

  • Subject line: Returns
  • Include: your name, order number, reason for contact, and photographs (where applicable)