Refunds & Returns Policy
EU & UK Consumer Rights Notice:
In accordance with EU and UK consumer law, the 14-day right to cancel does not apply to print-on-demand items or to digital products once downloading has begun.
Digital Products (eBooks & Audiobooks)
- Digital products are non-refundable once downloaded.
- An exchange for a paperback or hardback may be offered at our discretion, provided the digital product has not been downloaded.
- Audiobooks include a sample preview. Please listen before purchasing.
Duplicate Purchases
- Refunds are only issued for duplicate items purchased within 48 hours of the original order.
- Only the duplicate item will be refunded.
Physical Books & Merchandise
- We do not accept returns or refunds for change of mind.
- This includes items ordered in error or no longer wanted.
Clothing & Apparel
- Refunds or returns are not provided for items that do not fit.
- Sizing information is provided on product pages to help ensure correct selection.
Faulty or Damaged Items
- Refunds or replacements are available for faulty or damaged items only.
- You must contact us within 7 days of delivery (as shown by tracking).
- Photographic evidence of the fault or damage is required.
- Where possible, faulty items will be replaced free of charge.
How to Contact Us
For refund or fault enquiries, please email:
tjgreenauthor@tjgreenauthor.com
- Subject line: Returns
- Include: your name, order number, reason for contact, and photographs (where applicable)